We ship items from the Figures of Merit to most locations globally. If you’d like to confirm that we ship to your location please email sales@FOMsurfboards.com.
For domestic orders, please refer to the shipping chart for shipping times and costs. International orders may take a bit longer depending on the destination. For any questions regarding your purchase, you can email us anytime at sales@FOMsurfboards.com.
Refunds and Exchanges
We’ll do whatever’s necessary to make you happy with your Figures of Merit purchase. Your satisfaction is our only concern.
Exchanges and refunds: Non-surfboard items: If you aren’t totally happy with any Figures of Merit purchase, simply return it in saleable condition within 14 days with your receipt for an exchange or a refund. Any refunds will be made through your original form of payment. Items must not have been worn, altered or washed.
Surfboards: Please contact us for authorization and instructions for all returns, refunds, or exchanges. No refunds or returns on custom surfboards will be accepted. We insure all of our surfboard shipments against damage that may occur in transit.
Please note shipping and handling charges are non-refundable, with the exception of returns of faulty products.
To request an exchange or refund, please email sales@FOMsurfboards.com with the details of your order.
The only time we collect personal information is when you either purchase products in our online shop.
Shop purchases: We collect your credit card and other payment information and use it exclusively to process your orders or to better assist you when you contact us. All credit card transactions are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Disclosure of personal information: Certain personal information may be shared within our network of suppliers or other third parties solely for the purpose of processing your requests. All of our service providers are required to maintain the confidentiality and security of your personal information. Otherwise we won’t disclose, rent, sell or otherwise share your personal information without your consent.
Change in ownership: In the event of the sale or transfer of any part of our business or assets, we reserve the right to transfer any personal information we have about you to a third party buyer.
Change to these terms and conditions: This statement may be updated periodically based on changes in our personal information policies. Any revised versions of these terms will be posted on this website. We treat your personal information according to the terms and conditions in place at the time we collect such information, or as you otherwise consent.
RESTRICTIONS ON USE OF MATERIALS
CONTESTS AND PRIZING
Only one entry per person per Competition is allowed (except where the Competition Notice states that more than one entry can be submitted) and any entrant who enters more than the permitted maximum will be disqualified. Competition entries must be made in the manner and by the closing date specified on the Competition Notice. Failure to do so will disqualify the entry. In all matters of Prizewinners, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into. Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner. Prizes are award at the discretion of FIGURES OF MERIT, LLC are non–transferable and there is no cash alternative. FIGURES OF MERIT, LLC reserves the right to substitute prizes of equal or greater value at any time. All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prizewinner.
All content included on this Website, such as video, photos, text, graphics, code, logos, button icons, images, audio clips, widgets and software, and the compilation of such content (i.e. collection, arrangement, and assembly) is the exclusive property of FIGURES OF MERIT, LLC or its suppliers and is protected by U.S. and other copyright laws and international treaties. The content and software on this Website may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this Website is strictly prohibited. All other product names contained in this Website are trademarks or registered trademarks of their respective owners. The use or misuse of these trademarks except as expressly authorized is prohibited. FIGURES OF MERIT, LLC enforces its intellectual property rights to the fullest extent of the law.
This Website and the materials and products on this Website are provided “as is” and without warranties of any kind, either expressed or implied. To the fullest extent permissible pursuant to applicable law, FIGURES OF MERIT, LLC disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. FIGURES OF MERIT, LLC does not represent or warrant that the functions contained in the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or other harmful components. FIGURES OF MERIT, LLC does not warrant or make any representations regarding the use or the results of the use of the materials in this Website in terms of their correctness, accuracy, reliability, or otherwise. You (and not FIGURES OF MERIT, LLC) assume the entire cost of all necessary servicing, repair, or correction associated with the use of this Website. Some states do not permit limitations or exclusions of implied warranties so the above limitations may not apply to you.
LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall FIGURES OF MERIT, LLC be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of or the inability to use this Website or the performance of the products, even if FIGURES OF MERIT, LLC or authorized representatives of FIGURES OF MERIT, LLC have been advised of the possibility of such damages. Some states do not permit limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall FIGURES OF MERIT, LLC accept total liability to you for damages, losses and causes of action (whether in contract, negligence or otherwise) exceed the amount paid by.
As a condition of use of this Website, you agree to indemnify, defend, and hold harmless FIGURES OF MERIT, LLC, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against any and all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from your use of this Website including any claims alleging facts that if true would constitute a violation of these terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your account.
NOTICE FOR CALIFORNIA USERS
Under California Civil Code Section 1789.3, California website users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by telephone at (800) 952-5210.